Terms of Service
Effective Date: June 23, 2025
Welcome to Pinoy Mart! By accessing and using our website (https://pinoymart.com.au), you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our site.
1. Overview
This website is operated by Pinoy Mart. Throughout the site, the terms “we”, “us” and “our” refer to Pinoy Mart. These Terms of Service apply to all users of the site, including browsers, customers, vendors, and others.
By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use our site.
2. Online Store Terms
- You must be at least 18 years old or have the consent of a parent or guardian to use this website.
- You agree to provide current, complete, and accurate purchase and account information for all transactions made at our store.
- We reserve the right to refuse service to anyone for any reason at any time.
3. Product Information & Pricing
- All products are listed in Australian Dollars (AUD) and include GST (where applicable).
- We make every effort to ensure product images and descriptions are accurate, but slight variations may occur.
- Prices, product availability, and descriptions are subject to change without notice.
4. Order Acceptance & Cancellation
- Once you place an order, you will receive an email confirmation. This does not guarantee acceptance.
- We reserve the right to cancel or limit quantities of any order, including for suspected fraud or supply issues.
- If your order is cancelled, we will notify you and process a full refund where applicable.
5. Shipping & Delivery
- Orders are processed and shipped according to our Shipping Policy.
- Delivery timeframes are estimates only and may vary due to courier delays or regional limitations.
- Pinoy Mart is not liable for delays once your parcel has left our store.
6. Returns & Refunds
- Please refer to our Return & Refund Policy for detailed information on eligible returns, damaged items, and refund processing.
7. User Accounts
- You are responsible for maintaining the confidentiality of your account and password.
- You agree to accept responsibility for all activities under your account.
- We reserve the right to suspend or terminate your account at our discretion.
8. Prohibited Use
You agree not to use the site or its content:
- For any unlawful purpose
- To solicit others to perform illegal acts
- To violate any Australian laws or regulations
- To infringe upon our intellectual property rights
- To submit false or misleading information
- To upload or transmit malicious code or viruses
9. Third-Party Services
We may use third-party tools and services (e.g. WooCommerce, Stripe, PayPal). These services have their own terms, and we are not liable for any issues caused by third-party platforms.
10. Limitation of Liability
Pinoy Mart will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the site or products purchased through the site.
11. Changes to Terms
We reserve the right to modify or replace these Terms at any time. Updated terms will be posted on this page with a revised effective date. Continued use of the site after changes means you accept the new Terms.
12. Contact Us
If you have any questions about these Terms of Service, please contact us:
Pinoy Mart
📧 Email: hello@pinoymart.com.au
📞 Phone: +61 0498 955 168
📍 Shop 20, Centreway Arcade, Launceston, TAS 7250