At Pinoy Mart, we want you to be happy with every order. While we do our best to pack and deliver your items with care, we understand that sometimes things don’t go as planned.

This page outlines our return and refund policy in line with our order system and checkout process.

Return Eligibility

We do not accept returns on:

• Perishable or food items (e.g. frozen goods, snacks, sauces, canned food)

• Change of mind

We do accept returns or offer replacements/refunds for:

• Incorrect or missing items

• Items that arrive damaged

• Items with expired dates on arrival

• Non-food items (unopened, unused, in original condition)

💡 Claims must be made within 48 hours of delivery using the contact options below.

 

Refunds

If your return is approved:

• Refunds will be issued back to your original payment method

• Processing time: 3–5 business days

• Refunds exclude any original shipping charges unless the fault is on our end

Exchanges

We accept exchanges for non-food items only, returned in their original packaging, unused and within 7 days of purchase. Exchanges must be completed in-store.

What if My Order Was Damaged or Incorrect?

If you received the wrong item, a damaged product, or your order was incomplete, email us at bascuguinluzviminda@yahoo.com or call/text 0498 955 168

❗ Notes

• All return/refund requests must be made within 48 hours of delivery or pickup.

• No returns or refunds will be processed without proof of purchase.

• Refunds are not available for items marked final sale or clearance.

Thank You

We truly appreciate your support of our small Filipino grocery store in Launceston. Our team is always here to assist you with any concerns and ensure you receive quality service and authentic products you can trust.